Technical tips

Do you want to connect your device to a TV screen by using an HDMI cable? Then you need a device with an HDMI output or an adapter (intermediate piece) with an HDMI output.

The HDMI cable needs to be connected to both your device (phone/tablet/laptop) and your TV. After that, you need to switch to the right input signal on your TV (this is often HDMI 1) in order to display the images from your device on your TV screen.

Do you have a Chromecast or Apple TV? Then you can connect your device wirelessly to your TV. Apple TV only works with Apple devices, such as an iPhone, iPad or Macbook. If you are using your streaming device for the first time or are not yet familiar with it, scroll down and read the instructions in the section ‘How to connect to a Chromecast/Apple TV’.

If you are using a Smart TV, this TV often comes with a number of standard apps, including an internet browser. Open this internet browser on your TV, go to www.operaballet.nl/online and find the online performance you want to watch. Then log in with the account you have created earlier and watch the online performance directly on your TV screen.

1) First make sure your Chromecast is set up and working. To do this, download the Google Home app, which will guide you through all the steps that are necessary to set up your Chromecast device.

2) Once your Chromecast is set up, make sure your laptop and Chromecast are connected to the same Wi-Fi network.

3) Open the website www.operaballet.nl/en on our laptop in the browser Google Chrome and choose the online performance you want to watch. Click on the settings menu in the top right corner of the browser. A menu with several options will open. Click in this menu on ‘cast’. Your entire screen will be cast to the TV.

Please note: sometimes the cast icon can be found next to the extension icons in the top of your browser.

1) Make sure your phone/tablet and your Chromecast device are connected to the same Wi-Fi device.

2) Open the Google Home app on your phone/tablet

3) In this app, tap on the device you want to cast your screen to (e.g. your TV)

4) Tap om ‘Cast my screen’ to cast your screen to the TV

5) Besides using the Google Home app it is also possible to open the browser on your phone or tablet and to visit www.operaballet.nl/en. Choose the online performance you want to watch, log in and start the online performance. When you start the online performance, you will see a cast icon in the top right corner of your screen. If you click on this icon, you can select the Chromecast device you want to connect to in order to connect with this device.

1) Make sure your iPad/iPhone and your Apple TV or Airplay 2-enabled Smart TV are connected to the same Wi-Fi network.

2) Open the control panel on your iPhone or iPad:

- If you are using an iPhone X or older or an iPad with iPadOs or a newer version: swipe down from the top-right corner of the screen.

- If you are using an iPhone 8 or older: swipe up from the bottom of the screen.

3) Tap in this control panel on ‘Synchronous playback’.

4) Select the device you want to connect your iPhone/iPad to.

5) Enter the passcode when you are asked for this code.

1) Make sure your iPad/iPhone and your Apple TV or Airplay 2-enabled Smart TV are connected to the same Wi-Fi network.

2) Select the device you want to connect your Macbook to.

3) Enter the passcode when you are asked for this code.

A faltering online performance can have various causes and can often be traced back to the speed of your internet connection. To improve the loading of the stream, you can try one of the following things:

• Set a lower video quality by clicking on the cogwheel at the bottom of your screen. Select 360p
• Watch the online performance on a smaller screen. If you watch on a smaller screen, less data is needed, because of which the online performance will play better.
• Check your internet speed at www.fast.com. If the speed is lower than 5 Mbps, chances are that the quality of our video is too high for your internet connection to play it.
• If the online performance is not a live stream, you can rewind a bit and pause to video to enable it to load. After a few seconds you can click on play again and continue watching.
• If necessary, you can reboot your modem. To do this, take the following steps:
  
  1) Disconnect the power cable from the modem
  
  2) Wait for 2 to 3 minutes until the modem is completely switched off.
  
  3) Reconnect the power cable.
  
  4) Wait a few minutes until the Internet light comes back on.